Bilingual customer service team leader (english/french)

Descriptif du poste

Are you an experienced Team Leader with a passion for customer service and team management?
Key Responsibilities
Lead, coach, and motivate a team of Customer Service Advisors.
Monitor team performance and ensure KPIs and quality standards are achieved.
Conduct regular coaching sessions and performance reviews.
Support agents in handling customer inquiries through phone, chat, and email.
Identify areas for improvement and implement action plans.
Ensure an excellent customer experience while meeting operational objectives.

Profil Recherché

Fluent in English and French (spoken and written).
Previous experience as a Team Leader in a contact center.
Strong experience managing inbound calls, live chat, and email support.
Excellent leadership, communication, and organizational skills.
Customer-focused with strong problem-solving abilities.
Comfortable working with performance metrics and reporting tools.

Avantages sociaux et autres

Location: Casablanca
Salary: 9,000 MAD
Permanent contract (CDI) + social benefit

Amplitude horaire

À déterminer

Salaire Net + primes

9000 MAD