Bilingual customer service agent (french / english)

Descriptif du poste

BILINGUAL FRENCH & ENGLISH IS MANDATORY – SELECTION CRITERION
PREVIOUS CUSTOMER SERVICE EXPERIENCE IS MANDATORY – SELECTION CRITERION

We are looking for experienced Bilingual Customer Service Agents to join our team and provide high-quality support through Chat, Email, and Inbound Calls.

Key Responsibilities
Handle customer inquiries via Chat, Email, and Inbound Calls.
Provide professional, accurate, and timely assistance.
Resolve customer issues while ensuring a high level of satisfaction.
Follow company procedures and quality standards.
Accurately document customer interactions using internal systems.
Collaborate with internal teams to ensure efficient issue resolution.

Profil Recherché

Required Profile
Fluent French and English (spoken and written) – Mandatory.
Previous experience in Customer Service (Chat, Email and/or Call Center) – Mandatory.
Excellent communication and interpersonal skills.
Strong customer-oriented mindset.
Ability to multitask and work under pressure.
Comfortable using CRM systems and computer applications.
Strong problem-solving and organizational skills.
irements will be contacted.

Avantages sociaux et autres

Professional and dynamic work environment.
Ongoing training and career development opportunities.
Competitive salary.
Opportunity to work with an international team.

Amplitude horaire

Shift schedule covering 08:00 AM to 08:00 PM

Salaire Net + primes

FIXE + PRIME DE LANGUE