Bilingual customer support agent (french & english)

Descriptif du poste

#TELUS_DIGITAL is looking for experienced Bilingual Customer Support Agents who can provide excellent customer service in both French and English. The ideal candidate has previous call center experience, strong communication skills, and a passion for helping customers

Profil Recherché

Responsibilities:

Handle inbound and outbound calls, emails, or chat inquiries

Assist customers with questions, issues, and requests in both French and English

Document customer interactions accurately

Meet performance targets for quality and productivity

Maintain a professional and empathetic approach in all interactions

Requirements:

Fluency in French and English (spoken and written)

Previous call center experience is required

Strong communication and problem-solving skills

Ability to multitask and work in a fast-paced environment

Basic computer literacy and familiarity with CRM tools

Avantages sociaux et autres

What We Offer:

Competitive salary

Paid training

Growth and career development opportunities

Supportive team environment

Gaming room / Gym / Prayer rooms etc...

Amplitude horaire

Rotating hours (44h/week)

Salaire Net + primes

Net salary + bonuses