Job opportunity: bilingual team leader (french-english)

Descriptif du poste

As part of the development of one of our business activities, we are recruiting bilingual Team Leaders.

Position Overview:
Reporting to the Production Management department, the Team Leader will be responsible for supervising advisors while ensuring the achievement of the team's objectives.

Key Responsibilities:

- Survey and support advisors
- Monitor performance and the team's quantitative and qualitative objectives
- Conduct monthly performance evaluations and implement action plans using proximity management techniques
- Facilitate team meetings and internal and external operational forums
- Participate in the recruitment of new team members
- Conduct corrective and disciplinary interviews
- Carry out annual performance evaluations for advisors

Profil Recherché

- Fluent in both French and English (written and spoken)
- Strong knowledge of IT tools and office software
- Minimum of 2 years of experience in a Team Leader role within a call center environment
- Strong communication skills with the ability to motivate, engage, and unite a team
- Proactive mindset and strong initiative
- Adaptability to change
- Immediate availability

Avantages sociaux et autres

Permanent contract starting on day one
Private health insurance
Team challenges and activities
Exceptional bonuses
Foreign language bonus

Amplitude horaire

7J/7, 24h/24 avec 2 jours OFF par semaine

Salaire Net + primes

Selon le niveau d'expérience, conformément à la grille des salaires