Portuguese speaking customer support agents

Descriptif du poste

• Provide front-line support to our customers via live chats, phones, and email.
• Answering queries and resolving client issues regarding our products, platforms, and promotion.
• Address customer feedback as well as complaints professionally.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices

Profil Recherché

• Tertiary education, diploma or above.
• Fresh graduates are welcome to apply
• Willing to work on shifts (including weekends if required).
• Proficient in Microsoft Office.
• Fluent Portuguese + English including written and verbal communication skills
• Effective communication skills.
• A logical and analytical approach to problem-solving.

Avantages sociaux et autres

Health Insurance
Transport Allowance
Weekend Allowance
Annual leaves etc
Young and friendly culture

Amplitude horaire

44 hours (monthly rotating shifts)

Salaire Net + primes