Kundensupport (deutsch / englisch sprechend)

Descriptif du poste

Are you passionate about helping others succeed? At goFLUENT, we’re looking for a motivated Learning Consultant to join our dynamic Learning Consultant team. This is your chance to make a real impact by ensuring our learners have an unforgettable experience and providing valuable feedback to improve our services.

As a Learning Consultant, you'll be at the heart of our customer experience, connecting with learners, guiding them on their language journey, and collaborating with our internal teams to deliver excellence.

If you're driven by making a difference and thrive in a supportive, customer-focused environment, we’d love to have you on board!

What You'll Do

Become an expert in our products and guide new learners through their goFLUENT training.
Ensure the best possible learner experience by understanding needs and providing effective solutions.
Support learners via multiple channels (phone, email, chat).
Collaborate closely with internal teams to ensure smooth communication.
Proactively contact students to help them make the most of available resources.
Contribute to continuous improvement by optimizing processes and collecting learner feedback.

Profil Recherché

You'll love this job if you

Communicate clearly and confidently, with German as your native language.
Have prior experience in customer support.
Are empathetic and skilled at handling complex conversations with a solution-oriented mindset.
Are organized, adaptable, proactive, and autonomous.

We are looking for

Strong digital skills (MS Office, Google Docs, Open Office).
Native-level German and advanced English (spoken and written)

Avantages sociaux et autres

What we offer

Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:
Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.
Learn from top executives and visionaries in the learning and language market.
The experience of joining an innovative organization with an international, vibrant working environment.
Full on-boarding and fast ramp mentoring program leading candidate to success.
World-class learning experience by being a goFLUENT learner. Learn from one of our 49 business languages!
Ability to work from any of our 20+ offices around the world.
Exciting team-building events.

Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/ 

Amplitude horaire

Rewarding career with excellent benefits

Salaire Net + primes

Rewarding career with excellent benefits