Customer service team leader (bilingual french/english)

Descriptif du poste

Join a fast-growing, dynamic environment where your leadership truly makes a difference. As a Customer Service Team Leader, you won’t just manage a team—you’ll shape performance, drive excellence, and elevate the customer experience.
Your Mission
Lead, inspire, and develop a team of customer service advisors
Drive performance and exceed KPIs
Ensure outstanding customer interactions across calls, emails, and chat
Take ownership of complex cases and turn challenges into solutions
Foster a culture of continuous improvement and accountability
Coach and onboard new talent to build a high-performing team
Provide strategic insights and reporting to management

Profil Recherché

Fluent in French & English (spoken and written)
An experienced team leader in customer service (this is a must)
A natural leader with strong communication and people skills
Organized, proactive, and results-driven
Passionate about customer satisfaction and team success
Comfortable with CRM tools and digital environments

Avantages sociaux et autres

A vibrant and collaborative work environment
Real opportunities for career growth and advancement
Attractive compensation package tailored to your experience
Continuous training and professional development

Amplitude horaire

Shift

Salaire Net + primes

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