Bilingual french & english customer service representative

Descriptif du poste

We are looking for Bilingual Customer Service Representatives (French & English) to join our dynamic customer service team.

Your main responsibilities will include:

Handling customer inquiries by phone, email, or chat.
Providing professional and efficient customer support.
Understanding customer needs and providing appropriate solutions.
Handling complaints and ensuring a high level of customer satisfaction.
Following up on customer requests.
Respecting company procedures and quality standards.

Profil Recherché

Excellent French and English, both spoken and written.
Strong communication and listening skills.
Customer-oriented mindset and professional attitude.
Dynamic, reliable, and team-oriented.
Previous experience in customer service or a call center is a plus.
Willingness to work on rotating shifts.

Avantages sociaux et autres

Permanent contract (CDI)
Salary: 5,500 MAD
Rotating shift schedule
Training and support during onboarding
Professional and dynamic work environment
Career development opportunities

Amplitude horaire

Shift

Salaire Net + primes

5500 MAD