Immediate start - bilingual customer service representative – premium healthcare canada

Foundever

25-09-2025 | Foundever - Arribat Center - Rabat Langue(s) : # Français # Anglais

Descriptif du poste

Are you passionate about delivering exceptional customer experiences in the healthcare sector? Join our bilingual customer care team and be part of a Fortune 100 international mission dedicated to supporting Canadian patients and healthcare professionals.

Your Main Responsibilities:

• Provide high-quality customer assistance via phone for Canadian patients and healthcare providers (70% English, 30% French)
• Handle specialized inquiries related to medical devices, nutritional products, and healthcare services
• Guide patients through device troubleshooting, warranty claims, and product education processes
• Process insurance authorization requests and coordinate with healthcare professionals
• Resolve technical and administrative issues with professionalism and empathy
• Document patient interactions following strict healthcare compliance standards (HIPAA/PIPEDA)
• Support product recalls and safety communications with precision and care
• Collaborate with team members to improve processes and maintain the highest service standards

The Healthcare Excellence Advantage: Pure patient care focus - no sales pressure, just genuine support for better health outcomes.

Profil Recherché

Essential:

• Bilingual French/English (advanced to perfect level with excellent pronunciation)
• Exceptional communication skills (oral & written) with clear articulation and professional tone
• Healthcare passion - genuine interest in helping patients improve their quality of life
• Comfortable working night shifts to serve Canadian business hours
• Patient-focused with strong problem-solving abilities and medical empathy
• Detail-oriented with ability to handle sensitive healthcare information
• Technical aptitude - strong computer skills and quick system learning ability

Avantages sociaux et autres

Professional Development:

•Complete paid training on healthcare products, medical procedures, and Canadian healthcare regulations
• Ongoing coaching and mentorship from healthcare specialists
• Career growth opportunities within an international healthcare group: Senior Representative → Team Lead → Operations Manager

Work Environment:

• Great Place to Work certified - award-winning healthcare culture
• State-of-the-art healthcare operations facility
• Multicultural and inclusive environment celebrating diversity
• Direct impact on Canadian healthcare outcomes and patient wellbeing
• Collaborative team atmosphere focused on continuous improvement

Ready to make a meaningful difference in Canadian healthcare? Apply today and join a team dedicated to improving lives through premium patient care.