Foundever arribat center is hiring bilingual b2b support specialists (b2b experience required).

Descriptif du poste

Join the World of Nespresso. Be part of a team delivering a premium experience!

Nespresso is more than coffee, it is a global symbol of craftsmanship, innovation, and premium experiences. As we continue shaping the future of B2B coffee solutions across Canada, we are looking for a B2B Sales Support Specialist to join our dynamic team and help deliver the world‑class service our business clients deserve.

Key Responsibilities:

1. Contract Management
•Process and document contracts end‑to‑end.
• Liaise with customers via email, phone, or video.
•Coordinate onboarding with internal departments (After‑Sales, Supply Chain, Finance, Transport)

2. B2B Accounts Setup & Data Excellence
• Create and maintain customer accounts in customer database.
•Ensure data consistency and integrity.
•Manage database cleanup and quality checks

3. Operational & Administrative Business Support
• Support commercial and acquisition activities.
•Collaborate with cross‑functional teams.
•Contribute to efficiency and process improvement.

Profil Recherché

• Passion for premium customer experience and operational excellence.
• Strong attention to detail and ability to manage data with accuracy.
• Comfort navigating multiple systems and coordinating across departments.
• Curiosity, agility, and a solutions oriented mindset.
• Experience in B2B sales support, B2B customer service, operations, or similar roles (an asset).

Avantages sociaux et autres

•Permanent contract (CDI) and an attractive salary.
•Social security + private health insurance.
•Certified training programs and real career growth inside a global organisation.
•Company-provided transport.

Amplitude horaire

13:00 PM - 4:00 AM

Salaire Net + primes

Attractive salary + Performance bonus + Night shift premium + Language bonus