You speak french & english? we want you! - rabat

Descriptif du poste

Join one of Rabat's most dynamic call centers as a Bilingual Customer Service Representative. You will be the first point of contact for our French and English-speaking customers - a key role with real growth potential.

• Handle customer requests related to sales, billing, loyalty and claims;
• Listen actively, analyze each request and provide the most appropriate solution;
• Manage and follow up on customer cases through to full resolution;
• Identify business opportunities and promote our products and services;
• Ensure an outstanding customer experience on every interaction and reinforce long-term loyalty.

Profil Recherché

• Fluently bilingual (English and French) with excellent oral and written communication skills;
• Excellent interpersonal skills : you enjoy interacting with people and listening to find solutions to their requests;
• Ability to multi-task and meet pre-established objectives;
• Excellent organizational skills and sense of priorities;
• Availability to work full time according to the following schedule.

Avantages sociaux et autres

• Permanent contract (CDI) with full Social Security coverage (CNSS).
• Paid training from the very first month.
• Attractive attendance bonus.
• Uncapped performance bonus - no ceiling on your earnings.
• Free private health insurance at a highly competitive rate.
• Free door-to-door transportation for shifts ends.
• A vibrant work culture : team events, fun activities, conventions and the Cnexia site life program.

Amplitude horaire

24/7 rotating shifts

Salaire Net + primes

Depending on level of experience, in accordance with the salary grid.