Bilingual technical customer service representatives (fr/en) - welcome bonus- fez

Descriptif du poste

Descriptif du posteIf you're ready to take on a new challenge, we invite you to join a community that values bold ideas and offers numerous opportunities for career development within a world-class multicultural environment!

Joining Cnexia means not only benefiting from a wide range of advantages and a pleasant work environment, but also gaining unlimited opportunities for learning and future growth.

Whether you're a beginner or experienced, after receiving high-quality training, your responsibilities will include:

- Ensuring customer loyalty and satisfaction.
- Handling incoming calls and logging all types of incidents.
- Diagnosing malfunctions and identifying the root causes.
- Resolving simple and recurring issues.
- Demonstrating strong analytical skills, identifying problems, and making decisions.
- Communicating clearly and effectively.
- Adapting easily to various situations.

Profil Recherché

- High school diploma or equivalent, with at least 6 months of professional experience.
- Strong schedule flexibility to work 44 hours per week on rotating shifts.
Availability to work 24/7.
- Excellent command of the French language.
- Good verbal communication skills, availability, courtesy, and perseverance.

Avantages sociaux et autres

- WELCOME BONUS.
- Paid training from day one.
- Permanent contract (CDI) with Social security coverage.
- Private health insurance with competitive reimbursement rates.
- Free transportation.
- Various partnership benefits (banks, auto insurance, etc.).

Amplitude horaire

24H/24H

Salaire Net + primes

A discuter