Bilingual (fr/en)-speaking customer retention specialists

Descriptif du poste

If you're ready to take on a new challenge, we invite you to join a community that values bold ideas and offers numerous opportunities for career development within a world-class multicultural environment !multicultural environment !

Profil Recherché

Following a quality training, your missions will be as follows:
• Develop and implement personalized strategies to retain customers and reduce churn.
• Handle inquiries and resolve issues in a timely and professional manner.
• Promote relevant products and services that meet customer needs.
• Maintain accurate records of customer interactions and feedback.
• Collaborate closely with other departments to improve the overall customer experience. Required Profile :
• Bachelor's degree or equivalent with at least 6 months of experience.
• Excellent schedule flexibility to work 44 hours per week on a rotational basis.
• Excellent communication skills in English (both spoken and written).
• Strong persuasion and negotiation skills.• Empathy, patience, and problem-solving mindset.
• Previous experience in customer service, retention, or sales is a plus. Social advantages :
• Paid training from day one.
• Open-ended contract (CDI), offering you stability and security.
• Comprehensive social security to guarantee your well-being.
• Private health insurance with attractive reimbursement rates.
• Free transportation provided (door to door transportation for night shifts),
• Multiple other benefits (special events celebrations, Fun activities, Cnexia site life program, conventions…etc).

Avantages sociaux et autres

• Une formation rémunérée dès le premier jour
• Un contrat à durée indéterminée
• Une sécurité sociale.
• Des Primes déplafonnées.
• Une assurance maladie privée avec un taux de remboursement intéressant.
• Un transport gratuitement assuré

Amplitude horaire

24H/24

Salaire Net + primes

To discuss