Bilingual e-chat agents - rabat

Descriptif du poste

- Manage e-chat conversations and inbound/outbound calls
- Quickly identify customer needs or issues and provide clear and compliant responses
- Transfer complex requests to the appropriate department or a higher level when necessary.
- Ensure follow-up on customer cases until full resolution
- Meet quality, volume, and satisfaction targets set by management

Profil Recherché

- Fluent french & English
- Good writing skills
- Strong ability to produce written content quickly
- Strong verbal communication abilities.

Avantages sociaux et autres

- Paid training starting from the first month.
- Permanent employment contract (CDI).
- Social security coverage.
- Good performance bonuses.
- Private health insurance with an attractive reimbursement rate.
- Free transportation provided

Amplitude horaire

24H/7

Salaire Net + primes

Depending on level of experience, in accordance with the salary grid.