Bilingual customer service representatives (fr/en) - rabat

Descriptif du poste

• Provide personalized service and assistance related to the products and services (sales, billing issues, loyalty and claims)
• Analyze the customer's request and offer an appropriate solution;
• Take charge of the customer's requests and maintain a follow-up, if necessary;
• Target business opportunities in order to promote the products and services offered;
• Reinforce customer satisfaction and ensure loyalty by offering professional and courteous service that meets the customer's needs and high standards of satisfaction.

Profil Recherché

• Fluently bilingual (English and French) with excellent oral and written communication skills;
• Excellent interpersonal skills : you enjoy interacting with people and listening to find solutions to their requests;
• Ability to multi-task and meet pre-established objectives;
• Excellent organizational skills and sense of priorities;
• Availability to work full time according to the following schedule:

Avantages sociaux et autres

• An hourly rate paid training from the first month.
• An open-ended contract and Social security.
• A very enticing attendance bonus.
• A Roofless performance bonus system.
• Private free health care with a very competitive rate.
• Free door to door transportation for shift ends.
• Multiple other benefits (special events celebrations, Fun activities, Cnexia site life program, conventions…etc).

Amplitude horaire

24H/7

Salaire Net + primes

Depending on level of experience, in accordance with the salary grid.