Telus digital is now hiring bilingual csr (fr/en) - banking sector

Descriptif du poste

Job Description:
As part of our growth, TELUS Digital is hiring Bilingual Customer Service Representatives for a banking activity. You will be responsible for handling customer interactions and providing high-quality support while ensuring compliance with banking standards.

Key Responsibilities:

- Handle inbound and/or outbound customer interactions (calls, emails, chat)
- Assist clients with banking inquiries and account-related requests
- Provide accurate information and resolve issues efficiently
- Ensure compliance with internal procedures and regulatory requirements
- Maintain a high level of customer satisfaction

Profil Recherché

Profile Required:

- Fluency in French and English (spoken and written)
- Previous experience in customer service is a plus
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Customer-oriented mindset

Avantages sociaux et autres

Working Conditions:

- Rotational shifts including night shifts
- Transportation provided during night hours (as per company policy)
- Dynamic and multicultural work environment

What We Offer:

- Attractive salary package (fixed + performance bonuses)
- Paid training
- Career growth opportunities
- Supportive work environment

Amplitude horaire

Rotatif hours (44h/week)

Salaire Net + primes

Net salary + bonuses