English–spanish bilingual customer service representative 5000 mad welcome bonus

Descriptif du poste

As a Bilingual Customer Service Representative (English / Spanish), you will be responsible for:
Handling customer inquiries in English or Spanish, based on business needs
Delivering high-quality customer support with a solution-oriented approach
Providing accurate information and effective solutions to customers
Managing customer complaints in line with internal procedures and quality standards
Ensuring customer satisfaction and meeting performance KPIs

Financial support for relocation available for candidates based outside Casablanca

Profil Recherché

Mandatory bilingual proficiency in English and Spanish
Spanish: C1 level | English: B2 minimum
Excellent verbal and written communication skills in both languages
Strong customer service mindset and problem-solving abilities
Good computer literacy
Previous contact center experience is a plus

Avantages sociaux et autres

Location: Casablanca
Financial support for relocation available for candidates based outside Casablanca
Dynamic and multicultural work environment
Training provided upon onboarding
Opportunities for career growth

Amplitude horaire

Rotatif hours (44h/week)

Salaire Net + primes

Salaire Net + Primes