Bilingual technical support advisor (french/english) – paid training & international project

Descriptif du poste

As part of an international telecom project, you will assist customers of a major telecommunications operator by providing technical guidance and troubleshooting support.

Your mission is to help users understand and resolve issues related to their services (connection, equipment setup, account access and service usage).

Main responsibilities:

Provide technical assistance in French and English via phone and written channels

Identify and diagnose customer technical issues

Guide users step-by-step to configure their services and equipment

Handle service inquiries and ensure clear explanations

Escalate complex cases to higher-level technical teams

Record interactions and follow support procedures

This position focuses on customer assistance and problem resolution in a structured environment.
No sales targets and no cold calling.

Profil Recherché

Good communication skills in French and English (spoken and written)

Comfortable using computers, internet navigation and basic software tools

Ability to understand a problem and explain solutions clearly

Customer-oriented with patience and active listening

Organized and able to follow procedures

Team spirit and reliability

Requirements:

High school diploma or higher

Previous customer service or technical support experience is a plus

Availability to work in rotating shifts

Full training is provided at the beginning of the position. Motivation and willingness to learn are more important than prior technical knowledge.

Avantages sociaux et autres

Private health insurance (mutuelle) starting from the first day

Company transportation provided

On-site restaurant and meal facilities

Modern work environment with relaxation areas and game room

Gym access available for employees

Quiet rest area during breaks

Prayer room available on site

Structured onboarding and full paid training

Opportunity to evolve within an international company

Amplitude horaire

Rotatif hours (44h/week)

Salaire Net + primes

Net salary + bonuses