Bilingual fraud investigator for a financial platform.

Descriptif du poste

Fraud Investigators serve as the first line of defense. The role focuses on identifying bad actors while ensuring legitimate customers have a seamless experience.
Core Responsibilities
Perform end-to-end investigations of high-priority fraud alerts
Analyze account history and behavioral patterns
Apply critical thinking to distinguish between customer error and sophisticated fraud (ATO, Identity Theft, etc.)
Maintain strong investigative narratives for audit and regulatory purposes
Escalate complex cases to Senior Investigations with thorough documentation
Meet SLAs for both productivity and Quality Assurance standards

Profil Recherché

Candidate Profile
Foundational understanding of fraud typologies (ATO, True Party Fraud, Identity Theft)
Strong analytical and pattern recognition skills
Clear written and verbal communication skills
Comfortable in fast-paced, high-volume environments
High attention to detail

Avantages sociaux et autres

CNSS
AMO
Health coverage up to 90% rate
Transportation at night.

Amplitude horaire

Night shifts ( Rotative )

Salaire Net + primes

6500 de base net + 1000 de prime de langue + Prime de nuit + Prime d'assiduité + prime de performanc