Bilingual b2b customer service representative

Descriptif du poste

About TELUS Digital

At TELUS Digital, we’re transforming how businesses connect with their customers. We combine innovation, technology, and customer-first values to deliver exceptional digital experiences. As part of our growing team, you’ll have the opportunity to contribute to meaningful projects that make a difference — for our clients, our communities, and you.

Position Overview
We are seeking a Bilingual (English/French) B2B Customer Service Representative to join our dynamic TELUS Digital team.
In this role, you will provide outstanding service to our business clients, ensuring their needs are met efficiently and professionally. You will handle inquiries, resolve issues, and offer support to B2B customers.

Key Responsibilities

Provide top-tier support to business clients through phone,.

Manage inquiries related to billing, products, and service activations.

Troubleshoot and resolve technical or service-related issues.

Maintain accurate customer records and follow up on open cases.

Collaborate with internal departments to ensure seamless service delivery.

Profil Recherché

Qualifications

Bilingual proficiency (English and French) required.

Previous experience as a Customer Service Representative (CSR) — preferably in a bilingual or B2B environment.

Strong communication and problem-solving skills.

Ability to work in a fast-paced, tech-driven environment.

Excellent attention to detail and customer focus.

Avantages sociaux et autres

What We Offer
At TELUS Digital, we care about your well-being and growth. Here’s what you can expect:

Competitive base salary with a comprehensive bonus structure, including:

Night shift bonus

Attendance bonus

Performance bonus

Language bonus

Access to an on-site gym and wellness programs

Career growth and professional development opportunities

Inclusive and collaborative work environment

Health and dental benefits with up to 90% rate coverage

Amplitude horaire

Night shifts ( Rotative )

Salaire Net + primes

Base salary + Language bonus + Night shift bonus + Attendancy bonus + Performance bonus