Descriptif du poste
Our multinational company is recruiting customer service representatives for a large hotel chain to market hotel stays
- Ensure the proper management of customer emails
- Embody, promote and enhance the image, products and services of the brand
- Know, master and communicate procedures, product category specifics, terms and conditions and legal requirements
- Comply with group policy and procedures in terms of security and confidentiality
- Make additional sales using appropriate sales techniques and consultancy approach
- Be able to work in a fast-paced hospitality environment.
Profil Recherché
- Excellent English and WRITING skills;
- A minimum level of education of Bac+2 in tourism, commerce, management or equivalent
- Previous experience in the tourism/hospitality sector is highly desirable
- A commercial mindset combined with a strong capacity for suggestion
- A minimum of 6 months experience as a reservation agent in a call centre environment would be desirable
- Proven interpersonal communication skills.
- A customer-oriented attitude (Smile, courtesy, Empathy, Knowing how to listen to the end without cutting the customer off).
As with all positions in our company, this position is open to people with disabilities or reduced mobility
Avantages sociaux et autres
Prime de bienvenue
Transport
Prime de l'Aid
Bons d'achat de Achoura
Bons d'achat lors de la rentrée scolaire
Club Social
CNSS
In order to complete your application and take your entrance test, please copy the following link to a web page and follow the instructions that will appear on your screen:
https://my.harver.com/app/landing/6089926106138c00112eee54/login
Amplitude horaire
Day Shift
Salaire Net + primes
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