English-speaking call center supervisor (night shift)

Descriptif du poste

As part of our growth, we are recruiting an English-Speaking Call Center Supervisor to lead and manage a sales team working on the night shift.

MAIN MISSION:
As a Supervisor, you will play a key role in driving commercial performance. Your mission is to support, coach, and motivate sales agents in order to achieve and exceed assigned targets, while ensuring quality standards and operational excellence.

KEY RESPONSABILITIES:
Supervise, motivate, and lead a team of English-speaking sales agents
Monitor individual and team performance (KPIs, targets, quality)
Provide daily coaching through call monitoring, feedback, and action plans
Identify performance gaps and implement corrective actions
Ensure compliance with scripts, procedures, and quality standards
Prepare and deliver regular performance reports to management
Foster a positive, structured, and results-driven work environment

Profil Recherché

Bachelor’s degree or higher (Bac +2 minimum) in Business, Management, or related fields
At least 1 year of experience in a similar supervisory role within a call center
Excellent command of English (spoken and written)
Strong leadership and people management skills
Proven ability in coaching and performance development
Highly organized, results-oriented, and resilient under pressure
Comfortable with CRM tools, dashboards, and performance tracking
Team-oriented mindset, professionalism, and strong communication skills

Experience in international sales or outbound call centers is a strong plus

Avantages sociaux et autres

WHAT WE OFFER:
Permanent contract (CDI) with social benefits
Attractive salary + performance-based bonuses
Dynamic, structured, and fast-growing work environment
Real career growth and internal promotion opportunities
Autonomy, responsibility, and recognition based on results
Ongoing training and management support


Interested ?
Send us your CV and join a fast-growing company where performance, leadership, and human values go hand in hand.

Amplitude horaire

Monday to Friday - Night shift

Salaire Net + primes

To be discussed during the interview, based on profile and experience