Are you a bilingual english + french/arabic customer support agent? this might be the job for you

Descriptif du poste

Provide front-line support to our customers via live chats, phones, and email.
Answering queries and resolving client issues regarding our products, platforms, and promotion.
Address customer feedback as well as complaints professionally.
Record and update customer data and other relevant information when necessary.
Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices.

Profil Recherché

Minimum 1 year experience in customer support
Strong bilingual language proficiency in English + French/Arabic
Must be willing to work on a 24/7 rotating shift schedule, including weekends and public holidays, based on business and operational needs.

Avantages sociaux et autres

Multinational company with teammates from all around the world
Great career path to expose to fintech
Statutory benefits all covered
18 days annual leaves
Transport allowance provided

Amplitude horaire

44 hours (monthly rotating shifts)

Salaire Net + primes

Basic salary + KPI bonus