Customer service representative - spanish speaker

Descriptif du poste

As a Customer Service Representative with HCL Technologies, you will be the first point of contact for supply and demand related customer support inquiries for our Spanish speaking stakeholders.

Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.

Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third parties), and Quality Engineering teams.

Coordinate regular calls with the client, for refills and upgrades to product accessories.

Process both client-generated and internally generated service request tickets, within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder’s client database.

Profil Recherché

Minimum of a year’s experience in a Customer Support or client facing role.

High School Diploma or Secondary School Completion Equivalent

Close familiarity with Computers and Digital Network configurations.

Including advanced level working knowledge of the Microsoft Office Suite

Adaptable to working alongside the time zone and calendar of local stakeholders

Spanish (C2 level)

English (B2: Independent User Level)

Avantages sociaux et autres

Permanent Contract
CNSS coverage
Health insurance (80%)
100% Remote
Great work environment, Regular Team Buildings, and growth opportunities

Amplitude horaire

Monday - Friday

Salaire Net + primes

Details to be shared during the interview