Customer support (french-english speaker)

Descriptif du poste

At goFLUENT, you'll support our learners by responding to their needs via phone or email and guiding them throughout their training. You'll serve as their training consultant, handling diverse requests and working closely with the Sales/Customer Success team to keep them informed on client progress.

We're looking for a Learning Consultant passionate about customer service, able to address concerns and offer guidance. Fluency in French and intermediate English is required.

Profil Recherché

What You'll Need:

• Fluent in French and able to communicate effectively in English (spoken and written)
• Knowledge of other languages is a plus
• Good command of MS Office and Google Workspace tools
• Strong soft skills, including empathy, problem-solving, teamwork, adaptability, and communication
• University degree in Language Studies, Translation/Interpretation, or a related field
• Proactive, responsible, and disciplined, with the ability to multitask
• Able to work well under pressure and manage stress effectively
• Excellent communication and customer service skills, especially over the phone
• Organized, methodical, and open to collaboration
• Enjoy participating in team-building activities and contributing to a positive work culture

Avantages sociaux et autres

What We Offer:

• A competitive salary package that rewards your skills and ambition.
• The opportunity to join a fast-growing, dynamic company with the stability of a 24-year-old Swiss-based organization.
• The chance to learn from inspiring leaders and industry experts in the field of language learning and corporate training.
• Full onboarding and personalized mentoring to help you grow and succeed.
• A vibrant international team with an open, collaborative, and inclusive culture.
• A world-class learning experience. Improve your skills and even learn one of twelve business languages!
• Fun team-building events and company activities that connect, inspire, and motivate.

Amplitude horaire

Rewarding career with excellent benefits

Salaire Net + primes