Descriptif du poste
Are you looking for an exciting career opportunity where you can make a real difference to customers every day? Foundever Rabat is currently hiring English-speaking Customer Service Advisors to join a dedicated team supporting a leading UK retail brand.
This is a great opportunity to work in a dynamic, international environment and represent a well-established retailer serving customers across the UK. With a limited number of positions available, early applications are encouraged.
Your Role
As a Customer Service Advisor, you will be responsible for:
-Managing inbound Level 1 calls from UK retail customers
-Handling customer enquiries, complaints, and basic support requests
-Assisting customers with orders, deliveries, returns, and general retail enquiries
-Providing a high-quality customer experience with professionalism, empathy, and accuracy
-Identifying customer needs and providing clear, effective solutions
-Accurately documenting customer interactions using internal systems
-Following company procedures and maintaining high service standards
-Acting as a trusted representative of the retail brand and helping ensure customer satisfaction
Profil Recherché
-High school diploma (Baccalaureate) or higher
-Previous experience in customer service is an advantage
-Excellent command of the English language, both written and spoken
-Strong communication, active listening, and problem-solving skills
-Professional, calm, and customer-oriented mindset
-Comfortable using computer tools and adapting quickly to new systems
Avantages sociaux et autres
What We Offer
-Competitive net salary with performance-based bonuses
-Permanent contract (CDI) from Day One
-Fully paid training program
-Comprehensive social benefits (Health Insurance, Social Club, etc.)
-Transportation provided
-A supportive, inclusive, and professional work environment
Ready to Start?
Take the next step in your career by completing your application and entrance test via the link below:
https://jobs.foundever.com/job/Rabat-Customer-Service-Advisor-English-Raba/1243618700/
Join Foundever, a Great Place to Work® Certified company that values diversity, collaboration, and professional growth.
Amplitude horaire
08AM- 10PM
Salaire Net + primes
Attractive salary + Performance bonus + Language bonus
