[new project] bilingual customer service agents (fr/en) – night shift – foundever rabat

Descriptif du poste

Join a rapidly growing international project!

As part of the launch of a brand-new customer service project for a world-renowned Canadian brand, Foundever is recruiting bilingual (FR/EN) Customer Service Agents for night shifts.

You will be the first point of contact for our partner's customers and play a key role in the quality of the customer experience.

Your Responsibilities:

- Handle incoming requests via phone, email, or chat with professionalism and empathy
- Provide clear and effective answers regarding products, orders, and services
- Resolve customer complaints and offer relevant solutions
- Use internal tools to ensure thorough follow-up
- Achieve defined quality and performance objectives
- Collaborate with internal teams to ensure comprehensive support

Profil Recherché

- Excellent oral and written proficiency in French and English (C1/C2 level)
- Comfortable with computer tools and digital platforms
- Sense of service, rigor, punctuality, and team spirit
- Experience in customer service preferred (but not mandatory)
- Mandatory residence in Rabat, Salé or Témara

Avantages sociaux et autres

Comprehensive on-site training provided
A project in its launch phase with real prospects for rapid advancement: Supervisor, Quality Analyst, Trainer, Product Specialist...
A structured, dynamic, and supportive work environment
A company certified as a Great Place to Work, committed to diversity, inclusion, and equal opportunities
Open to people with disabilities or reduced mobility
Join Foundever Rabat today and give your career a new boost!

Amplitude horaire

Rotating night shifts between 12:00 AM and 6:00 AM. Net salary + bonuses

Salaire Net + primes

Salaire net attractif + Primes de performance + Primes de langue