Descriptif du poste
A dynamic project is currently seeking talented English and Arabic speaking Customer Service Advisors to join a leading company operating in the Middle Eastern market.
In this role, your mission will be to deliver outstanding customer experiences in every interaction — whether it’s answering questions, handling requests, or resolving complaints. As a key point of contact, you will play an essential role in shaping the company’s reputation through high-quality support and strong customer satisfaction.
Your responsibilities will include:
• Managing a wide range of customer interactions by phone
• Actively listening and understanding customer needs with empathy
• Applying the most effective approach to resolve each case efficiently
• Maintaining professionalism, patience, and composure in all situations
• Accurately recording customer interactions in the appropriate systems
• Representing the company with a positive, service-driven attitude
Profil Recherché
Required profile:
• Have an excellent command of business English (C1 level written and spoken)
• Have a good command of Khaliji and Middle eastern Dialects.
• Prior experience in customer service is a plus specifically in the middle eastern market.
• The capacity to clearly explain and provide guidance for a technical problem to a customer.
• Good computer skills.
• Serious and dynamic attitude.
• Excellent problem-solving skills.
• Interpersonal skills .
Avantages sociaux et autres
• Competitive compensation package (base salary + bonuses).
• Permanent contract (CDI) from the first day of training.
• Fully paid training.
• Attractive social benefits (Health Insurance, Social Club, etc.).
• Transportation provided.
Ready to get started? Click the link below to apply on our website as well and complete your entrance test:
https://jobs.foundever.com/job/Rabat-Customer-Service-Advisor-English-Raba/1243618700/?
Join Foundever — a Great Place to Work-Certified company that values diversity and teamwork.
Amplitude horaire
08h-18h
Salaire Net + primes
Attractive salary + Performance bonus + Language bonus
