Foundever fez is hiring !! for a luxurious coffee brand, bilingual french-english profiles

Descriptif du poste

You have a perfect command of the French and English languages?
Are you also comfortable working at night?

As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1)

We are looking for you!!
Do not hesitate to send us your application.

Profil Recherché

Your mission will consist in :

- Ensure a good management of the various customer transactions (Calls, Mail, Chat)
- Embody, promote and enhance the image, products and services of the brand.
- Know, master and communicate the procedures, the specific details of the different product categories, the general sales conditions and the legal obligations
- Comply with the group's policy and procedures in terms of security and confidentiality
- A very good command of French (C1/Advanced) and English (C1/Advanced), both written and spoken
- A high level of interpersonal communication skills
- Mastery of customer relationship management (CRM) techniques
- Good interpersonal skills
- Ability to demonstrate a high level of empathy and understanding of the interlocutor's speech and needs
- A customer-oriented attitude (Smile, courtesy, empathy, active listening).

Avantages sociaux et autres

Being part of the Foundever family comes with perks. In addition to the working environment and the career path that lies ahead, we also propose:
• A permanent contract (CDI)
• Social security + private health insurance
• Transportation provided;
• Certified Training;
• Language bonus;
• Performance bonus;
Like all the positions in our company, this position is open to people with reduced mobility.

Amplitude horaire

13H00 - 04H00

Salaire Net + primes

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