Data analyst / it support

Fortrade LTD

19-09-2025 | Fortrade LTD - Rabat Langue(s) : # Anglais

Descriptif du poste

Fortrade Ltd. is officially launching in Morocco – Join a Global Leader in international financial services!

Since 2013, Fortrade has been empowering traders worldwide with cutting-edge platforms and top-notch support. Now, we’re bringing this expertise to Morocco—and we want YOU to be part of this exciting growth!

As a Data Analyst / IT Support Specialist, you will play a key role in supporting Fortrade LTD Morocco’s operations. We are seeking a motivated and detail-oriented professional to strengthen our team. This role combines data analysis with technical IT support, ensuring smooth system performance and providing valuable insights to guide decision-making. The ideal candidate will be both analytical and hands-on, with the ability to identify and resolve issues and deliver effective solutions.

What You’ll Do:
• Diagnose and resolve daily IT issues with an analytical and solution-oriented mindset.
• Provide support for Microsoft OS, Google Workspace, and Microsoft 365 web applications.
• Troubleshoot and maintain telephony systems and softphones (SIP, 3CX, ConTAQt, etc.)
• Perform hardware and software maintenance to ensure smooth operations.
• Restore backups, format OS, and ensure system stability.
• Support CRM usage and resolve related issues.
• Collaborate effectively with team members to provide IT and data-related solutions.
• Assist colleagues across departments with patience and professionalism.
• Create, manage, and analyse Excel reports, formulas, and presentations in PowerPoint.
• Ensure timely resolution of IT requests while suggesting improvements and process optimizations.
• Prepare KPI reports, update scorecards, and support the department manager with required reporting tasks.

Profil Recherché

• 2–3 years of proven experience in IT support, system administration, or data analysis.
• Strong analytical thinking and problem-solving abilities.
• Good knowledge of hardware and system maintenance.
• Familiarity with CRM systems.
• Proficiency in Excel, PowerPoint, Google Apps, and Microsoft 365.
• Excellent communication skills with fluency in English (spoken and written).
• Patient, helpful, and open to continuous learning.

Avantages sociaux et autres

• An exciting project in its growth phase, with real opportunities for rapid career progression (e.g., Senior Analyst, IT Specialist, etc).
• Competitive net salary..
• Comprehensive training with a focus on technical skills, system security, and best practices.
•Continuous opportunities for professional development and career advancement.
•Exposure to the dynamic world of international financial services.
•A multicultural, collaborative work environment with global interaction.
•Structured working hours: Monday to Friday, 9:00 AM – 7:00 PM.
•Additional employee benefits to support your well-being.

Inclusive workplace: open to applicants with disabilities or reduced mobility.