It specialist

Descriptif du poste

We are hiring an IT Specialist to provide technical support, troubleshoot IT issues, maintain client systems, and support network infrastructure in Tangier.

Key Responsibilities:

Provide user support via phone, chat, and email; troubleshoot hardware and software issues.

Log and track incidents, service requests, and resolutions; escalate issues when needed and meet SLAs.

Communicate with users and keep them updated on request status.

Maintain service desk documentation and knowledge base articles.

Perform system maintenance, updates, and software/hardware deployments.

Troubleshoot LAN/Wi-Fi/WAN and review configurations with the Network Engineer.

Provide basic security guidance and ensure compliance with company security policie

Profil Recherché

Bachelor's degree in IT, Computer Science, or a related field preferred.

3+ years of experience in IT administration or a similar role.

Strong knowledge of operating systems and hardware/software troubleshooting.

At least 2 years of Microsoft 365 experience.

At least 2 years of networking experience: routers, switches, firewalls, TCP/IP, DNS, DHCP, and VLANs.

Familiarity with ITSM tools such as Freshservice or ServiceNow.

Experience with Unified Communications and cloud voice/telephony systems.

Strong problem-solving, communication, and teamwork skills; able to work independently.

CompTIA A+, ITIL Foundation, CCNA, or Modern Desktop Administrator certifications are a plus.

Avantages sociaux et autres

Permanent contract (CDI),
CNSS registration, AXA health insurance
Work Flexibility

Amplitude horaire

Monday to Friday | 09:00 to 18:00

Salaire Net + primes

to be disccused