Descriptif du poste
Job Description:
BeLOCUM is an innovative Canadian company specializing in the digital management of healthcare staffing and replacements. As part of its international expansion, BeLOCUM is looking for a Senior Customer Service Advisor – English Speaking to join its team in Tangier, Morocco.
You will join a close-knit team in a modern and dynamic environment, working 100% on-site, where your customer service expertise and English communication skills will be highly valued.
Your Responsibilities:
• Manage, prioritize, and handle customer inquiries through phone, email, and chat with professionalism, empathy, and efficiency.
•Provide accurate and timely follow-up on customer requests and ensure issues are resolved to completion.
•Handle sensitive, complex, or escalated situations and provide appropriate solutions in collaboration with internal teams, including IT, Operations, and HR.
•Identify recurring customer issues and provide recommendations to improve the overall customer experience.
•Ensure the accuracy and regular updating of customer information in the CRM and internal systems.
•Maintain a high level of service quality while meeting established performance and productivity targets.
•Contribute to knowledge sharing, best-practice development, and continuous improvement within the team.
Profil Recherché
Candidate Profile :
•Bachelor’s degree or 2-year college diploma in Business, Management, Communication, Customer Service, or a related field.
•Minimum 3 years of successful experience in customer service, call centers, customer support, or a similar environment, ideally supporting demanding or international accounts.
•Fluent English, both written and spoken, with excellent communication skills.
•Previous experience working with Canadian customers or the Canadian market is considered a strong asset.
•Excellent active listening, problem-solving, and conflict-resolution skills.
•Strong customer-service mindset, professionalism, diplomacy, responsiveness, and ability to work as part of a team.
•Ability to work effectively under pressure and manage multiple customer requests simultaneously.
•Comfortable using digital tools, CRM systems, communication platforms, and other customer service software.
•Strong attention to detail and ability to follow processes and procedures accurately.
Avantages sociaux et autres
What We Offer
A full-time permanent contract (CDI) with an attractive salary and social benefits, including CNSS, AMO, and supplementary health insurance.
A healthy and well-structured working environment.
Comprehensive paid training to ensure a successful onboarding.
A meaningful mission dedicated to supporting healthcare professionals.
Amplitude horaire
2 days Off
Salaire Net + primes
MAD 6,000 net per month + bonus
