Bpo - agent insurance operations- italian speaker (italophone)

Descriptif du poste

Since 2021, Allianz Technology has launched Allianz Services to support Allianz entities in their innovative projects.
We are currently looking for passionate team members with strong customer service skills, specifically Italian-speaking profiles, to strengthen our team.

Do you enjoy providing high-quality service and reassuring customers?
Then this position is made for you!

Your daily mission:
• Answer incoming calls from customers who need assistance with their products.
• Listen carefully, understand customer needs, and provide clear and appropriate solutions.
• Strictly follow procedures and manage complex cases through escalation when necessary.
• Update customer information and ensure accurate case follow-up.
• Collaborate with other teams to guarantee an optimal customer experience.
• Actively contribute to the continuous improvement of customer satisfaction.

Profil Recherché

• Very good command of Italian, both spoken and written.
• Service-oriented, detail-focused, and precise.
• Enthusiastic, proactive, and eager to continuously learn.
• Basic knowledge of English or French.
• Proficient with Microsoft Office tools.
• Previous experience in customer service is a plus.

Avantages sociaux et autres

What we offer:
• A permanent contract (CDI) within a dynamic and international company, part of the Allianz Group.
• A friendly and motivating work environment.
• A company that values diversity and inclusion, without any discrimination.
• Private Allianz insurance.
• An entrepreneurial environment where your ideas are valued.

Ready to take on the challenge and make a difference? Join us now!

Amplitude horaire

44 Hours per week, over 5 working days

Salaire Net + primes