Join a top canadian financial institution as a bilingual customer service representative

Descriptif du poste

Are you bilingual in French and English and looking to build a rewarding career in the banking and financial services industry?

We are hiring Bilingual Customer Service Representatives to support a leading Canadian financial institution. This is an exciting opportunity to gain valuable experience in banking, develop in-demand customer service skills, and grow your career within a professional and dynamic environment.

As a Bilingual Customer Service Representative, you will be the first point of contact for clients, providing support in both French and English while delivering an exceptional customer experience.

Your responsibilities will include:

Answering incoming calls in French and English with professionalism, empathy, and a customer-first mindset
Assisting clients with inquiries related to accounts, banking products, transactions, and services
Identifying customer needs and providing accurate information and tailored solutions
Resolving customer concerns and complaints effectively while maintaining a positive client experience
Maintaining confidentiality and adhering to banking policies, security procedures, and compliance requirements
Accurately documenting customer interactions and completing follow-up activities using internal systems
Meeting quality, compliance, and performance standards
Building valuable communication, problem-solving, and financial services skills that can support your long-term career growth

If you are passionate about helping people, thrive in a customer-focused environment, and are fluent in both French and English, we encourage you to apply and take the next step in your career with a respected Canadian financial institution.

Profil Recherché

- Excellent command of both French and English, written and spoken
- Comfortable with digital tools and communication platforms
- Reliable, motivated, punctual, and customer-oriented
- Available for in-person training in Rabat
- Must reside in Rabat, Salé, or Témara only
- Comfortable to work Night shifts

Avantages sociaux et autres

-Permanent contract (CDI) and an attractive salary.
-1,000 DH language bonus for bilingual proficiency.
-Social security + private health insurance.
-Certified training programs and real career growth inside a global organisation.
-Company-provided transport.

Amplitude horaire

12:00 PM - 4:00 AM

Salaire Net + primes

Attractive salary + Performance bonus + Night shift premium + Language bonus